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Crisis management is the process by which an organization responds to a disruptive and unexpected event that threatens to harm the organization or its stakeholders. Three elements are common to a crisis: a threat to the organization, the element of surprise and a short decision time. Unlike risk management, which involves assessing potential threats and finding the best ways to avoid them, crisis management involves dealing with threats before, during and after they have occurred. It is a discipline which is part of the management missions and which includes the skills and techniques required to identify, assess, understand and deal with a serious situation, until the start of recovery procedures.
Supported by the Justice Programme of the European Union